Responsible Gambling

At Goldrush Cresta, we believe gambling should always be an enjoyable and responsible form of entertainment. While most individuals engage in gambling as a recreational activity, we recognize that for a small percentage of people, excessive gambling can lead to addiction and significant personal challenges. To support those in need, Goldrush Cresta is committed to promoting responsible gambling and providing comprehensive resources to help prevent and address problem gambling.

Our Commitment to Responsible Gambling

Goldrush Cresta is licensed and regulated, ensuring compliance with the highest standards of integrity and accountability. We are dedicated to safeguarding minors and vulnerable individuals by fostering a culture of responsible gaming throughout all our establishments.

As part of our commitment, we actively contribute to the South African Responsible Gambling Foundation (SARGF), enabling free access to counseling and support for individuals affected by gambling-related issues.

Self-Exclusion Programme

Our Self-Exclusion Programme is designed to help individuals take a step back from gambling while seeking the necessary support to regain control. This programme is available free of charge across all Goldrush location and offers multiple exclusion options tailored to individual needs:

  • Casino-Specific Exclusion: Restrict access to a specific Goldrush location.
  • Provincial Exclusion: Exclude access from all Goldrush locations within a specific province.
  • National Exclusion: Block access to all Goldrush locations nationwide.

In the Eastern Cape and Gauteng, individuals may also elect to exclude themselves from all gambling establishments operated by other licensees by completing the required forms provided by the respective Provincial Gambling Boards.

How to Apply for Self-Exclusion

  1. Obtain the Exclusion Documents:
    • Self-exclusion forms are available at all Goldrush locations during operating hours.
    • Alternatively, forms can be obtained from the respective Provincial Gambling Boards.
  2. Complete the Application:
    • Visit the Goldrush locations security department to request assistance with your application in a private and discreet manner.
    • Complete the forms and include a recent photograph to finalize the process.
  3. Submission and Notification:
    • Submit the completed application to the Goldrush location. Goldrush will distribute your request to all relevant parties.
    • You will receive confirmation once your self-exclusion is implemented.

Exclusion Period and Upliftment

  • The minimum exclusion period is 6 months. (Six Months)
  • Exclusions are not automatically lifted. To reinstate access:
    • Apply in person at Goldrush Cresta where the exclusion was requested.
    • Provincial or national exclusions require proof of counseling from a psychologist, psychiatrist, or SARGF-registered professional.
    • Goldrush will review your conduct during the exclusion period before making a decision.

Support Services

Goldrush Cresta encourages individuals struggling with gambling to seek professional help. Through the National Responsible Gambling Programme, we offer:

  • 24/7 Toll-Free Counselling Line: Call 0800 006 008 for confidential assistance.
  • WhatsApp Support: Message “HELP” to 076 675 0710.
  • Face-to-Face Counseling: Referrals to a nationwide network of qualified professionals.

These services are free of charge and accessible to anyone who needs support, including affected family members.

Educational Resources

Goldrush Cresta also promotes awareness through responsible gambling training and educational initiatives:

  • Responsible Gambling Training: Book training sessions for staff and patrons to understand responsible gambling practices.
  • Self-Assessment Quiz: Evaluate your gambling habits with our online quiz to determine if professional help is needed.

Consequences of Breaching Self-Exclusion

Goldrush Cresta enforces strict compliance with the self-exclusion policy. Breaches may result in:

  • Forfeiture of Winnings: Any winnings during an exclusion period will not be paid out.
  • Trespassing Charges: Attempting to access Goldrush during an exclusion period could lead to criminal charges.

Contact Us

If you or someone you know is struggling with gambling-related issues, reach out to our team or the SARGF for support. Help is available 24/7:

At Goldrush Cresta, we are committed to ensuring gambling remains safe, enjoyable, and within your control. Winners know when to stop.

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