Privacy Policy

At Goldrush Cresta, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By accessing our website or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect personal information to provide our services, comply with legal obligations, and enhance your experience at Goldrush Cresta. The information we collect includes:

  • Website Visitors:
    • IP addresses, browsing history, and marketing preferences.
    • Contact details (if provided via forms, email, or other submissions).
  • Customers:
    • Name, contact details (phone number, email address, etc.), date of birth, ID number, and payment details.
  • Job Applicants:
    • Name, contact details, qualifications, and work history.
  • Suppliers:
    • Business registration details, tax information, banking details, and contact information of representatives.

2. How We Use Your Information

We process your personal information for the following purposes:

  1. Providing Services:
    • Managing your participation in gaming, betting, and entertainment activities.
    • Facilitating payments, including deposits and winnings.
  2. Customer Engagement:
    • Responding to inquiries or complaints.
    • Communicating promotions, events, and updates (with your consent).
  3. Legal Compliance:
    • Ensuring adherence to South African gambling regulations.
    • Maintaining compliance with tax, audit, and legal reporting requirements.
  4. Security and Fraud Prevention:
    • Protecting against unauthorised access and ensuring the integrity of our systems.
  5. Marketing:
    • Sending promotional materials and offers, where permitted, and providing opportunities to opt out.

3. Sharing Your Information

We may share your personal information with:

  • Third-Party Service Providers:
    • For payment processing, marketing, and operational support.
  • Regulatory Bodies:
    • To comply with legal obligations, including the requirements of the National Gambling Act.
  • Law Enforcement:
    • When required to prevent fraud, investigate incidents, or comply with legal requests.

We ensure that any third parties processing your data adhere to strict confidentiality and data protection standards.

4. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this period expires, we will securely delete or de-identify your information.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and gather information about usage patterns. Cookies may be used to:

  • Store your preferences.
  • Track your activity on our website.
  • Ensure the functionality of login systems.

You can adjust your browser settings to decline cookies; however, this may limit some functionalities of our website.

6. Security Measures

We take reasonable technical, physical, and organisational measures to protect your personal information from:

  • Unauthorised access.
  • Loss, alteration, or destruction.

Our systems are regularly monitored to ensure data security compliance.

7. Your Rights

As a data subject under POPIA, you have the right to:

  1. Access Your Information:
    • Request a copy of the personal information we hold about you.
  2. Correct Your Information:
    • Request corrections if your data is inaccurate or incomplete.
  3. Withdraw Consent:
    • Withdraw consent to processing where applicable.
  4. Object to Processing:
    • Object to processing that is not aligned with the original purpose for collection.
  5. Request Deletion:
    • Request that your data be deleted where retention is no longer necessary.

To exercise these rights, please contact us using the details provided below.

8. Responsible Gambling

Goldrush Cresta is committed to promoting responsible gambling. If you require assistance, please use the resources below:

  • Toll-Free Counselling Line: 0800 006 008
  • WhatsApp Support: 076 675 0710
  • National Responsible Gambling Programme (NRGP): Visit NRGP

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date of the revised policy. Continued use of our services constitutes your agreement to the updated terms.

10. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

  • Information Officer: [Insert Name]
  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Physical Address: [Insert Address]

Alternatively, you may contact the Information Regulator:

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